Shipping policy

Shipping Policy

Please ensure your shipping address is correct at checkout. All orders are shipped via UPS.

If you notice an error in your address before your order ships, please contact authorkiriahkache@gmail.com as soon as possible. Address changes cannot be made once an order has been transferred to UPS.

Pre-Orders
If your order contains both preorder and in-stock items, your order may ship together once the preorder item becomes available. If you would like your in-stock items shipped sooner, please place them in a separate order.

Lost, Stolen & Delayed Packages
Once your package has been transferred to UPS, Kiriah Kaché is not responsible for carrier delays or packages that are lost or stolen. If tracking shows your package as delivered but you cannot locate it, please contact UPS directly.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the damaged item and packaging. All damage claims will be reviewed on a case-by-case basis to determine an appropriate resolution in accordance with our Refund Policy.

Incorrect Addresses & Returned Packages
Orders are shipped to the address provided at checkout. If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs to resend the order.

Shipping charges are non-refundable.